Policies
Please read our shipping, return, privacy and terms information below.
Editable template: The text below is placeholder policy content for this demonstration website. Replace it with your final, legally reviewed policies before going live.
Shipping Policy
Orders are confirmed and coordinated through WhatsApp at 9998886661. Once your order and shipping address are confirmed, we will share an estimated dispatch and delivery timeline with you.
- We ship across India to the address confirmed on WhatsApp.
- Dispatch and delivery timelines depend on product availability and your location; they are confirmed with you before payment.
- Shipping charges, if any, are communicated upfront on WhatsApp.
- Tracking details are shared once your parcel is dispatched.
Return & Exchange Policy
As jewellery is a sensitive, personal-use product, we request that you confirm all specifications — size, colour, material and price — before ordering.
- Eligible returns or exchanges must be raised on WhatsApp within the window confirmed to you at the time of purchase.
- Products must be unworn, undamaged and returned in their original packaging with tags intact.
- Custom-made, engraved or made-to-order pieces are generally non-returnable unless they arrive damaged or incorrect.
- Refunds or exchanges are processed after inspection, as per the terms shared on WhatsApp.
Privacy Policy
We respect your privacy. Details you share with us — such as your name, phone number, address and preferences — are used only to process enquiries and orders.
- Contact and enquiry forms on this site do not store your data; they simply open WhatsApp with a pre-filled message.
- We do not sell or rent your personal information to third parties.
- Information is shared with delivery or payment partners only as needed to fulfil your order.
- You may ask us to delete your contact details at any time by messaging us on WhatsApp.
Terms & Conditions
By browsing this website or ordering through WhatsApp, you agree to the following:
- Product images are for representation only; actual colour, finish and appearance may vary slightly.
- Prices and details shown are indicative sample values and may be updated; the final price is confirmed on WhatsApp before purchase.
- For genuine gold and diamond items, purity, weight and certification are confirmed with you before payment.
- We are not responsible for delays caused by circumstances beyond our control, such as courier disruptions.
- Any dispute is subject to the jurisdiction of our registered place of business.